Frequently Asked Questions
Everything you need to know about our collections and services.
Where are Officine Générale products manufactured?
We take pride in ethical production, with the majority of our collections manufactured in Europe—specifically Portugal, Italy, and France—using premium fabrics sourced from renowned mills.
What are your international shipping options?
We offer worldwide shipping via premium carriers. Delivery typically takes 2-5 business days for domestic orders and 5-10 business days for international destinations, depending on customs processing.
What is your return policy?
You may return any unworn, unwashed items with original tags attached within 14 days of receiving your order. Please note that certain limited-edition items may have specific return conditions.
How do I determine my correct size?
Each product page features a detailed size guide. Our silhouettes generally follow European sizing; for a more relaxed fit, we recommend sizing up, or you can contact our concierge for specific measurements.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. Local payment options may also be available depending on your shipping country.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a cancellation within 30 minutes of placement; after this window, we are unable to make changes, but you may return the item once received.